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Submit a request Sign in General Help What is The Sharing Economy and Listia’s Peer-to-Peer Marketplace? What is a Rewards Listing? What is Listia? How do I search for items on Listia? What search filters are available? How can I submit a site suggestion or feature request? How do I report a member who has done something inappropriate? Points I didn't get my Points after doing an offer with TrialPay. How do I check the status of it? Completing checkout with your credit card I didn't get my Points after doing an offer. How do I check the status? How do I get the most Points for my listing? How do I check my Points activity? What are the different kinds of statuses on my Points Activity page? See all 13 articles Props Earning Props Grandfathered Props level Props benefits & bonuses Props external wallet & withdrawing Props level What are Props? Listing & Selling What if the item I shipped is lost or damaged? What if I purchased an incorrect shipping label on Listia? What are the costs associated with a Fixed Price listing? What is a Fixed Price type of listing and how do I use it? Why hasn’t the buyer clicked the "Mark Received" button? How do I add pictures to my listing? See all 48 articles Buying, Bidding & Winning Why is there sometimes a convenience fee when paying? How many Points can I bid? What should I do after I win a listing? Paying for items you’ve won or purchased How can I safely pay for shipping? How do I use PayPal to pay for shipping? See all 15 articles Seller & Buyer Feedback Why do I have 2 different feedback numbers and what do they mean? How can I change the feedback I left for another user? I made a mistake. Why can’t I leave feedback? Can Listia change feedback a member left for me? Why can't I leave negative feedback on a listing? What is feedback? See all 7 articles Account Help What is the My Listia page and how do I get to it? How do I edit/change my email address? How do I delete/close my account? How do I retract/delete my bid? What is the auction or listing link and how do I find it? How do I submit a support ticket to get help? What do I do if I have a question that isn’t answered here? See all 7 articles Addresses How do I send my shipping address to the seller? Can I store more than one verified address on Listia? Why is my Listia verified address pending? What is a verified shipping address and how do I create or save it? My address is saving incorrectly. What do I do? My address isn’t displaying correctly. (Apt, #, etc. is in front of the Street name) See all 9 articles Verification Why can't I verify my international phone number? I'm getting an error. What are the account verification levels? How do I verify my account and what methods are available? Why should I verify my account? Why can't I get my phone verified? I'm getting an error. Why can't I bid on listings in some categories? Ink (XNK) How to get XNK outside of Listia An Introduction to Ink Depositing and withdrawing Ink A Brief Introduction to the Ink Token (XNK) Ink Protocol Integration Joining & Referrals How do I check the status of the people I referred to Listia? Is everything really free? How do I sign up using Facebook? Where are my Points for referring my friends to Listia? How do I sign up using a referral link? Why free stuff? See all 9 articles Rewards Store & Amazon Gift Cards Why was my Amazon gift card redemption canceled? Amazon gift card redemption How long does it take to get Amazon gift cards from the Rewards Store after I have won? What does the Best Buy logo mean on an auction in the Rewards Store? How do I get a refund on an item I won from the Rewards Store that was shipped from Best Buy? How do I get a refund on an item I won from the Rewards Store that was shipped from Walmart? Misc Bidding FAQ What are the Seller Wings and Trusted Seller badges and what is required to earn them? When I search for something, I am seeing too many unrelated things. How do I narrow down my search results? Do you have any tips for the best type of listing? How are items delivered to buyers? What is a fan and how can I fan someone? See all 22 articles Policies & Rules What is and isn't covered by Listia Assurance? What can and can't I list on Listia? What are the rules of Listia and where can I find them? Why was my listing or auction deleted? What are some reasons that a user can be suspended or banned? Deprecated How many monthly Listia Plus credits will l receive? Introduction to Credit Selling Converting Credits to Ink Transitioning Listings from Credits to Ink Which types of credits can be sold? How much is 1 XNK worth? See all 16 articles Community browse Powered by Zendesk...